You can now use self-serve returns using the Manage Orders & Returns link.
Please see below our returns policy.
30 Day Guarantee
If you have purchased goods in error, have changed your mind or wish to return for any other reason then we will replace or refund most items provided they are returned to us within 30 days of receipt complete, unused, in their original packaging. You will be responsible for the cost of returning the goods to us.
Faulty Goods
Should you receive a faulty product then in some circumstances we may be able to refund or replace without the need to have the faulty product returned to us but where we would require the goods back we will cover the return postage cost.
We double check or sometimes check more than that to ensure we send out the correct product (and size) so you can rest assured you will receive the correct product from us as per your order. In the rare occasion where a slip up may have occurred from our side then we will bear the costs of any returns / replacements.
Exclusions
If the product is used and packaging has been damaged or it cannot be repacked then it can no longer be returned as the item would not be resalable.
How to return products to us
Please use our Manage Orders & Returns link to submit return request and then pack the product(s) as you received them and take the package to your local post office to send the product(s) back to us at:
Jokers World
11 Portland Avenue
Peterborough, Cambridgeshire
PE1 3JZ
United Kingdom
Please ensure you request and retain a 'Certificate of Postage' from the Post Office if using 1st or 2nd Class standard post as that will cover you against loss or damage up to £20 value as returns are not our responsibility until they arrive back to us.
Alternatively if you choose to use Hermes / Evri label then please take the package to your nearest Evri ParcelShop. To find your nearest ParcelShop please visit Evri's Find a ParcelShop web page here.
Your Right To Cancel Your Order under Consumer Protection (Distance Selling) Regulations
You have the legal right to cancel your order within 7 working days of receipt. If you wish to cancel using this right, you need to inform us in writing within 7 working days, starting the day after you received the goods. You must also take reasonable care of the goods and return them to us. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining them in a shop before purchase. You will be responsible for the cost of returning the goods to us if you cancel under Distance Selling Regulations.
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